Support

How can we help?

We're here to help with account questions, subscriptions, and anything related to your Novi experience.

Email support

For account, billing, or technical questions, contact our support team and we'll respond as soon as possible.

yerkinbekovn@gmail.com

Subscription help

Manage or cancel your subscription anytime in iOS Settings → Apple ID → Subscriptions.

Manage subscriptions

Frequently asked questions

How do I restore my purchase?

Open Novi, go to the subscription screen, and tap Restore. Make sure you're signed in with the same Apple ID used for the original purchase.

How do I cancel my subscription?

Subscriptions are managed by Apple. Open Settings → your name → Subscriptions, select Novi, and choose Cancel Subscription.

How do I delete my account?

Open Novi → Settings → Account and follow the delete account option. This permanently removes your profile and associated data.

Is my conversation data private?

We take privacy seriously. Read our Privacy Policy for details on how data is handled.

I'm having trouble signing in

Try signing out and back in with Apple or Google. If the issue continues, email yerkinbekovn@gmail.com with your device model and iOS version.

App information